Apply Now
LocationAustin
TeamBilling and Finance
Job TypeFull-Time

If your experience is this close to what we’re looking for, please consider applying. Experience comes in many forms – skills are transferable, and passion goes a long way. We know that diversity makes for the best problem-solving and creative thinking, which is why we’re dedicated to adding new perspectives to the team and encourage everyone to apply.

About the Role

As a SaaS (software as a service) company we bill for our services monthly, so this makes our billing department one of the most important departments in the company behind sales and customer service. Sales brings the money in, support keeps the money coming in and billing makes sure we get the money. This position is integral to the success of Nuvosite. Billing specialist must be intelligent, hardworking, easy going people that like to solve problems and has an eye for details. You’ll be responsible for handling billing related support requests, collection efforts, issuing refunds, handling billing disputes, account cancelation, and more. This position is cross-departmental so you’ll be working closely with our customer service, product delivery, and sales team.

What we look for in a candidate is honesty, drive, willingness to learn, creativity, hard work, motivation, and common sense. It will be immediately noticeable if you do not possess those characteristics, so if you do not fit the criteria above don’t even apply.

  • You will:

    • Research clients with outstanding invoices over 30days. Contact delinquent clients to discuss payment options.
    • Coordinate with accounting and engineering departments to send all delinquent accounts to collections and suspend all services
    • Responsible for preparing a monthly file that includes a list of delinquent customers with the actions that were taken during the month to collect the funds.
    • Co-ordinate with the sales team to set up recurring billing for new customers
    • Handle Tier 2 billing support requests that can’t be handled by our customer support team
    • Coordinate with the customer service team to ensure all account closures have no outstanding balances.
    • Handle all design account closures and set up payment plans for remaining balances.
    • Handle and issue all customer refunds or credits.
    • Process incoming chargebacks and requests for information with credit card companies
    • Monitor, review and respond to shopper disputes with payment processors
    • Update our in-house database using established policies and procedures
    • Maintain accurate and clear documentation and notes for each customer engagement
  • You need:

    • Minimum 2-3 years’ prior work experience in a corporate or client-facing environment
    • Enhanced critical thinking skills to solve complex problems
    • Professional negotiation skills
    • Highly analytical and entrepreneurial mindset
    • Working knowledge of Microsoft Excel, including the ability to generate and analyze reports
    • Working knowledge of Salesforce or Zoho CRM as well as inter-office tools like slack, g-suite, etc.
    • An incredible attention to detail and be adaptable to changing situations.
    • Ability to manage multiple projects at once and deliver results on all of them.
    • Working knowledge of “Xero” or “Zoho Accounts” billing software would be a plus.
    • To be proactive and have a naturally positive attitude (always be asking what can I do to make our customers lives easier) 
    • Strive for first call resolution and provide effective cross-departmental transferring and communication
    • Any collections experience will be a big plus
    • Previous billing or chargeback handling experience
    • To pass a drug test and criminal background check (no exceptions)
  • Here's How To Apply:

    If you’re interested in helping us shape the future of the web, click the “Apply now” button to submit your application. Please address your cover letter to the HR director Doug Harrison. Resumes without a cover letter will not be considered.

    Nuvosite takes great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)nuvosite.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.

Apply Now
LocationAustin
TeamBilling and Finance
Job TypeFull-Time

If your experience is this close to what we’re looking for, please consider applying. Experience comes in many forms – skills are transferable, and passion goes a long way. We know that diversity makes for the best problem-solving and creative thinking, which is why we’re dedicated to adding new perspectives to the team and encourage everyone to apply.